Oct 13, 2026 ·
This Privacy Policy explains how Mountain Ridge Workforce (“Mountain Ridge,” “we,” “us”) collects, uses, and shares personal information when you visit mountainridgeworkforce.org or contact us as a healthcare professional, a facility, or a private home care client. Effective date: October 13, 2026.
Information we collect
We collect only what we need to staff healthcare positions, serve our clients, and run our business.
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- Contact details you give us. When you submit the “Get in Touch” form on any page, we receive your name, phone number, email address, and any message you write.
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- Candidate information. If you work with us or want to join our network, we may collect your resume, work history, licenses and certifications, references, availability, and the information needed for background checks, competency assessments, and payroll.
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- Facility and client information. If you request staffing, we collect your organization’s name, contact people, and staffing needs.
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- Billing information. If you use our invoice page, we collect your name, invoice number, billing address, and payment amount.
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- Technical information. Like most websites, our site and its hosting provider may automatically record your IP address, browser type, device, pages viewed, and the date and time of your visit.
Please do not send patient names, medical records, or other patient health information through our website forms or by email. We do not need it to place staff.
How we use information
We use personal information to:
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- Respond to your questions and requests, including by phone, text, and email.
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- Match healthcare professionals with facilities and private home care clients, and present candidates to clients.
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- Verify credentials, complete background checks and onboarding, and run payroll.
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- Process invoices and payments and keep business records.
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- Provide candidate and client support.
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- Maintain, secure, and improve our website and services.
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- Meet legal, tax, and regulatory obligations.
We do not sell your personal information.
How we share information
We share personal information only as needed to provide our services:
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- With facilities and clients. When we present or place a candidate, we share the professional information needed for that role, such as work history, licenses, and availability.
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- With service providers. These include payroll (SurePayroll), background check and credential verification vendors, payment processors, website hosting, and communication tools. They may use your information only to perform services for us.
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- For legal reasons. We may disclose information to comply with law, respond to lawful requests, or protect the rights, safety, and property of Mountain Ridge, our staff, or others.
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- In a business transfer. If Mountain Ridge is sold or merged, information may transfer to the new owner, who must honor this policy.
We do not share your information with third parties for their own marketing.
No Mobile Sharing
Calls and text messages
Our contact form asks you to authorize Mountain Ridge Workforce to contact you by phone and message. If you check that box and submit the form, you agree that we may call or text you at the number you provide about your inquiry, job opportunities, shift availability, and your work with us.
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- Message frequency varies, and message and data rates may apply.
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- To stop texts, reply STOP. To get help, reply HELP or call 757-563-1662.
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- Consent is not a condition of purchasing or using our services.
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- We do not share mobile phone numbers or text messaging opt-in information with third parties or affiliates for their marketing or promotional purposes.
Cookies and analytics
Our site is built on WordPress and may use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use it. Our hosting provider and any analytics tools we use may collect your IP address, device and browser details, and pages visited.
You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do. Your browser may also offer a “Do Not Track” or Global Privacy Control signal; where required by law, we honor opt-out preference signals.
Payments and third-party sites
Invoice payments. Payments made on our “Pay Invoice” page are handled by a third-party payment processor. We receive your name, invoice number, billing address, and amount paid, but we do not store your full card number on our servers.
Other sites. Our site links to services we do not control, including SurePayroll (where current candidates view paystubs) and our Facebook group. Those services have their own privacy policies, and we encourage you to read them. This policy does not cover information you post publicly in our Facebook group.
Security and retention
We use reasonable administrative, technical, and physical safeguards to protect personal information, including limiting access to staff and vendors who need it. No website or transmission method is completely secure, so we cannot guarantee absolute security.
We keep personal information only as long as needed for the purposes in this policy, including to meet legal, tax, and recordkeeping requirements, resolve disputes, and enforce our agreements. When we no longer need it, we delete or de-identify it.
Your choices and privacy rights
You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you. To make a request, email or call us using the details below. We may need to verify your identity first, and we may keep information we are legally required to retain.
Depending on where you live, you may have additional rights under state privacy laws, such as the right to know what we collect, to receive a copy of your information, and to appeal a decision on your request. We will not discriminate against you for exercising these rights.
Children, changes, and contact
Children. Our website and services are for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us information, contact us and we will delete it.
Changes. We may update this policy from time to time. The effective date at the top shows when it was last revised, and changes take effect when posted on this page.
Contact us.
Mountain Ridge Workforce
Phone: 757-563-1662
Candidate support: ShiftCoverage@mountainRidgeWF.com
Facilities and general inquiries: ShiftCoverage@mountainRidgeWF.com
Mailing address: 111 Deer Run Rd Huntington, WV 25704